Submissions 101: Terms & Conditions

 

To assist collectors with their card grading submissions, PSA continues to produce informative “Submission 101” themed videos. In this episode, PSA PR Specialist Terry Melia and newly appointed PSA President Steve Sloan pinpoint some of the more important points collectors should be aware of when agreeing to the “Terms & Conditions” found on their PSA submission forms. It’s important because in order to submit cards for grading, collectors need to fully understand the terms and agree to them before signing the agreement.

Key Takeaways to Remember

TURNAROUND TIME: This is defined by the amount of time it takes to get your cards back from PSA. PSA turnaround times are estimates and not guarantees, and they do not include weekends. So, even if a submitter chooses the 10-day turnaround service on the submission form it may take a little while longer and that’s simply based on the volume of cards already in the queue at PSA headquarters. The company certainly will do its best to honor all requests, but does want to point out this variable that may impact the turnaround time.

CARD CONDITION UPON SUBMISSION: If there is any evidence of card restoration, card coloring or card altering such as trimming frayed edges, PSA will return the card to the submitter and mark it as “ungradable.” This is not to say that the card submitter did any altering to the card himself or even had any previous knowledge of the card doctoring taking place. But PSA will not grade cards that are of questionable authenticity, and the customer agrees not to knowingly submit any such cards. Furthermore, the customer agrees that in the event that PSA rejects any cards for grading, PSA shall not refund the fees paid by the customer. Know what it is you’re submitting and own it.

FIVE-DAY REVIEW: Upon receiving cards back from PSA, there’s a five-day review period in which collectors can inspect their orders to check for either cases damaged in transit and/or mechanical errors. The latter is defined by, for example, the wrong card number or set name being added to the PSA label. This period of time does not, however, include the grade your card was awarded. That subject can be reviewed at any time. To learn more about the card review process following the five-day window, please watch one of our previous Submissions 101 videos aptly entitled “Submission Types.”

Remember, it’s important to read and understand the terms and conditions of your agreement before signing it. Stay tuned for additional step-by-step instructional videos from your friends at PSA.

Posted by Terry Melia

Terry Melia is a hobby veteran who has served in various PR and marketing roles for industry movers and shakers including The Upper Deck Company and SCP Auctions and is currently working as PSA's Public Relations Specialist.

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