PSA just launched a new feature that lets customers report any cards that have been misidentified in their orders. Introducing, the Mechanical Error Reporting Feature.
Before the feature launched via www.PSAcard.com, customers were unable to report errors in a timely manner, oftentimes having to wait until their cards arrived. This feature allows customers to identify and report any “mechanical errors” directly to the website, all before the order ships out. This new, convenient way to report mechanical errors improves on the former system and can be completed in just a few keystrokes.
Mechanical Errors Defined
What are mechanical errors, you ask? These errors refer to how the card is identified, including the wrong year of the set, player/subject, set name, card number or variety.
For instance, if your 1989 Upper Deck Ken Griffey Jr. Star Rookie #1 card was labeled “Topps,” or “1990,” or “#5,” etc., that would constitute as a mechanical error.
How the New Feature Works
Here’s a quick rundown of how to use this easy feature.
Once your order is complete and entered into our system, you will receive an email instructing you to review the order.
From there, log into your account and review the order. If any errors are present, there will be a button that you can click to report the error.
Once reported, the error will be sent to the Research and Identification team for review. You will also be notified once the team receives your error report. Keep in mind, the reporting feature is available up until the order is shipped.
Once the error is reviewed and resolved, a confirmation email will be sent to you. If you have any other questions, just give Customer Service an email or call 1-800-325-1121.
Some Important Notes on the New Reporting Featuring
This awesome new feature is meant to catch any potential Mechanical Errors missed, and before the order ships out. But there are still a couple things to remember when it comes to using the update:
- No need to report the card has been correctly identified. You should use the feature if there is an issue with a label in your order.
- The issue does not extend to grade disputes. For that, please reach out to Customer Service from the contact info above.
- Along the same lines, this feature does not extend to special requests such as pedigrees or special designations on the label. Please contact Customer Service, in that case.
