The sports card industry grew at an unprecedented rate in 2020, and Collectors Universe, parent company of PSA, is expanding to better serve the growing hobby. In addition to hiring more than 85 new employees since April, to help manage the increasing number of submissions, the company recently announced that we have secured an additional 62,870 square feet of office space adjacent to the current location. This expansion comes after the move to CU’s current location in late 2017 and effectively doubles the size of our southern California headquarters without needing to relocate.
The new space will allow for a complete reconfiguration of the order process flow. Managing the efficient processing of thousands of packages and orders requires space and we were running out of it. The additional space will also house training rooms beneficial in adding new staff, and areas for the marketing, customer service and IT departments. Space will also be dedicated to future image recognition and automation efforts that will benefit the authentication and grading of both trading cards and coins.
“We plan to continue investing in our operations, in terms of personnel, capacity and technology,” said CU President and CEO Joe Orlando. “Some of these actions will bear fruit immediately, while others will potentially be key contributors to the long-term evolution of our company.”
Retrofitting the new space is nearly complete and employees have already started moving in. The larger footprint, coupled with the hiring efforts, will drive increased capacity as we strive to keep up with the demand for our services. Further information on how PSA is expanding, and on recent changes the company has made to better serve the trading card community, can be found in the November 2020 PSA Customer Update.