On March 1, PSA began posting ‘Complete Through Dates’ for PSA’s retail service levels. A service level’s Complete Through Date (CTD) is the day before the oldest order still in the building. In other words, if the oldest open Express…
Author: Dave Steinberger
As PSA's Vice President of Customer Experience, Dave is responsible for advocating for the customer. As a long-time collector, Hall of Fame rookie card enthusiast, and PSA customer for more than 20 years, it's a role he knows well. On most weekends, Dave can be found on Facebook looking to trade for rookie cards he needs for his collection.
Introducing Complete Through Dates for PSA Orders
I’m not certain where the concept of “turnaround time” was born. But I’m sure it was during a time of calm and manageable demand because the notion of turnaround time ignores fluctuations in demand. What’s the turnaround time on the…